Synopsis

Price Matches must be done at the Customer Service desk, not at the regular checkout. Sometimes it can take a substantial amount of time to get service.

Often the associate will need to phone the competitor’s store or go online to verify the price. This can also take a substantial amount of time.

Staples Price Match Guarantee

How does Staples' price–match guarantee work?

If you find a lower price anywhere else on a new identical item, just show us the lower price when you buy the item at Staples and we will match the price, or within 14 days of your Staples purchase and we will give you the difference.

Which items does Staples price match?

Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. For wireless phones and other items with a service plan, the plan, provider and other terms must be the same. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify.

Which items and services aren't available for price match?

We don't match our store prices to those on other companies' Web sites. We don't price match our Staples® EasyTechsm services. We don't price match items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales). We don't price match taxes and typographical errors.

What if I find a lower price at Staples?

If you find a lower price in one of our stores, catalogs or on staples.com®, we'll gladly match the lower price. If an item is marked "clearance", the clearance price is only valid for an in–stock product that is marked at that clearance price.

Where can I use Staples coupons?

Staples periodically issues coupons and runs promotions which customers can use for discounts on qualifying purchases. Please note that these coupon and promotions contain restrictions, including, at times, about where the discount can be utilized. For example, some offers may only be used on Staples.com or for telephone orders (and not in our retail stores); others may only be used in our retail stores. See coupon or promotion description for these and other details.

How do Staples coupons and rebates contribute to the Staples price?

When calculating a price match, we'll deduct any available Staples coupons, Staples Rebates (instant, easy or mail–in) and manufacturer rebates from the Staples price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 instant rebate, the net price is $80. If another company's price is $80 or more, we will not match the price. Another example: if you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company's price is $125, your price match would be $4.

Will Staples match another company's price when combined with an instant rebate, mail–in rebate, gift check or gift card, or free or discounted item?

We'll match another company's final price after deducting an instant rebate. If another company offers a product that comes with a mail–in rebate, gift check, gift card or an equivalent, we will only match the price you pay at the point of purchase and will not take the mail–in rebate, gift check, gift card or equivalent into account. If another company offers a product that comes with a free or discounted item and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account.

Are delivery charges included in the price match?

It will depend on whether your Staples.com order received free shipping, and whether the competitor offers free shipping. If your Staples.com order qualified for free shipping and the competitor offers free shipping, we will price match the product without considering shipping. If your Staples order qualified for free shipping and the competitor does not offer free shipping, we will include an appropriate shipping charge in the competitor’s price before price matching. If your Staples.com order did not qualify for free shipping and the competitor offers free shipping but the product does not qualify for such free shipping, or does not offer free shipping, we will include shipping charges on both products before price matching.

Are quantities limited on price–matched products?

We may limit the quantities of price–matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.

Policy information is available at the customer service desk in store, by calling 1-800-333-3330, or visiting www.staples.com/pricematch. For a price match, see customer service desk in store or call 1-800-333-3330. This policy is subject to change without notice. Effective as of November 22, 2010.” – staples.com

Quick Facts

Percentage

100%

Price Protection Time Limit

14 days

Proof Required

Flyer, printout, etc.

Difficulty Level

Hard

Successful Outcome Probability

Medium

Conditions

  • Must be identical, including model number, components and U.S. warranty.
  • For wireless phones and other items with a service plan, the plan, provider and other terms must be the same.
  • The item must be in stock and available for purchase at that price from an authorized U.S. reseller

Exclusions

  • Store prices to other companies' Web sites
  • Staples EasyTech services
  • Items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales)
  • Taxes
  • Typographical errors

More Information

  1. Price Match Guarantee on the Staples web site
  2. Staples Return Policy
  3. Staples Gift Cards

American Price Matching Businesses

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