Synopsis

This price match guarantee is only for 24 hours, and the price could change or it could be too late by the time they response to a request.

“In addition to our no change or cancel fees, another of the many benefits of booking a hotel on AA.com is that we offer you peace of mind that our rates will be the lowest you can find with our Price Match Guarantee. Hotels can change their rates from time to time. All published-price hotel bookings are backed by our Price Match Guarantee. Call us or submit the Price Match Guarantee request form online if you find a lower price for your hotel reservation, excluding taxes and fees, within 24 hours of booking. If you qualify, we will either help you cancel your reservation so you can re-book at the lower price, or we will refund 100% of the difference”– AA.com

Because hotel prices fluctuate extremely rapidly, providing the proof required can be difficult.

Quick Facts

Percentage

100%

Price Protection Time Limit

24 hours

Proof Required

Competitor’s Advertisement, URL, etc.

Difficulty Level

Medium

Successful Outcome Probability

Low

Conditions

  • You must have first booked a hotel room through AA.com. You will need your AA.com confirmation number as proof of purchase.
  • The lower rate found must be found online (including Web sites operated by aa.com, other travel Web sites and hotel supplier sites) for the same number of rooms and room type at the same hotel as booked through aa.com for the same check-in and check-out dates
  • The lower rate found must have a comparable cancellation policy. (For example, if you booked a cancellable published price hotel room, a lower rate non-cancellable room at the same hotel will not qualify for a Price Match Guarantee claim)
  • The guarantee applies only to rates available to the general public
  • The Price Match Guarantee applies to the rate for room nights only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, entertainment, etc. are not eligible
  • Price Match Guarantee applies only to the room rate and does not include any charges for Taxes and Service Fees or similar charges by any other online service. Travel insurance charges are also not included.
  • You must claim your refund prior to your check-in date and within 24 hours of your AA.com hotel purchase
  • The lower rate must be available for booking
  • The Price Match Guarantee does not apply if AA.com or the hotel refunds or cancels all or any portion of your reserved room nights for any reason
  • Your claim will be reviewed and AA.com will, at its discretion, determine whether you have met the requirements for the refund. The decision made by AA.com is final
  • Applicable refunds will be processed within 7-10 business days of representative confirmation; only one refund per qualifying purchase will be allowed
  • Additional restrictions may apply. AA.com is the final authority on interpretation of these rules. AA.com reserves the right to determine whether a claim qualifies for cancellation or a refund of 100% of the difference in the room night cost. AA.com reserves the right to deny any claims that cannot be reasonably verified, or for which incomplete information has been provided. AA.com reserves the right to terminate this offer at any time without notice.
  • Price Match Guarantee hotels are identified on AA.com with a special icon next to the property listing. You can also identify these hotels by looking for the Price Match Guarantee text on the hotel booking confirmation screen and in your confirmation email

Exclusions

  • Does not apply to membership or corporate rates or special discounted rates including AARP, employee, military, government, convention rates or other rates not available to the general public
  • Does not apply to hotel rooms purchased through or in combination with frequent stay, loyalty, points or other "reward" type programs, rooms purchased through coupon promotions, won through contests or sweepstakes or transferred

More Information

Please refer to the AmericanAirlines Hotel Price Guarantee for more detailed information.

American Price Matching Businesses

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